Refund & Reschedule Policy
We appreciate your trust in us, and for buying our products and/or services. We strive hard to ensure that our users have a rewarding experience while they visit our website, explore the courses, purchase them – irrespective of the nature of the learning materials.
Check our refund policy below:
For Self Placed Learning:
You are requested to raise refund request within 7 days of purchase of any course/courses. Money back guarantee does not apply if you have accessed more than 25 percent of the content or have already downloaded the E-Book.
For instructor -lead training:
You are requested to raise refund request within 7 days of the beginning of the first batch in which you are eligible to attend. Money back guarantee does not apply if the attendee has accessed more than 25 percent of the content of an e-learning course or has attended online classrooms, received recordings of the course for more than 1 day. Also, if a user downloads the E-Book of a course, the provision of Money Back Guarantee ceases to apply immediately. If you raise a refund request after 7 days but within 30 days of purchasing a course, you will receive 75% of the total fees paid by you. However, please note that there will be no Money Back and refund if you raise a refund request after 30 days of purchasing a course. The timelines are to strictly construed in this regard.
Cancellation and refunds: Classroom Training
We have the right to postpone/cancel an event, or change the location of an event because of one or many unique or combined reasons, such as insufficient enrollments, instructor health issues or force majeure events (like floods, earthquakes, political instability, etc)
If we cancel an event, complete refund of the paid amount shall be given. However travel, logistics or any personal expense, if incurred by attendees/participants, cannot be claimed for refund.
If a cancellation is done by an attendee, delegate before 7 days (or more) before the event begins, a total of 10% of the total paid fee shall be deducted and the remaining amount will be refunded to the delegate.
If cancellation is done by a delegate within 7 days (or less) of the event, no refunds will be made.
Refund request can be initiated in two ways
- From my orders section, by clicking on “Initiate Refund” against a specific item of an order. This will work when the item quantity is one.
- In case item quantity is more than one, you can write to us on firstname.lastname@example.org
What if a duplicate payment is made?
If a duplicate payment is made, the refund will be processed via the same source (original method of payment) within 10 business days after intimation by the customer.
We reserve the right to cancel any refund request if it does not follow the pre requisites in this regard or violates the refund rules. All refunds shall be processed within 10 business days after they are approved by us.